Panasonic UK har anerkendt PV60 Purple sn

A friend of mine with a 37" PX60 e-mailed Panasonic about the problem with his TV and has just received the following e-mail back.

From Panasonic
We are writing to you further to your recent email regarding problems related to your Panasonic plasma screen.

Following market feedback regarding playback of particular DVD’s on TH37PX60, TH37PX600, TH42PX60 and TH42PX600, Panasonic has undertaken rigorous investigation and can advise the following;

We have established that when viewing particular picture content from selected titles of DVD’s, a picture artefact in the form of a purple shimmer may be introduced into the scene.

We would like to reassure you that this is not attributed to a component failure within the product but appears as a result of the software settings within the device. In line with our ongoing commitment to customer satisfaction and continual product improvement, we have developed revised panel driver software to improve the picture performance under these conditions.

Any customers experiencing this phenomenon should contact their local DSN service agent to arrange a service software upgrade.

Details of your local agent can be located via the Panasonic website at:

http://www.panasonic.co.uk/customer-...ce-network.asp

A Technical Information Sheet will be published on Panasonic Service Net providing full details.

I trust that this information will be of assistance to you. Of course if you should have any further queries please do not hesitate to contact us at customer.care@panasonic.co.uk

Kind regards

Panasonic UK Customer Support Advisor

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Endnu bedre nyheder: Next har pludselig osse fattet det - nu de selv siger det...

cnn3 skrev: Men det gælder kun PX-modeller og ikke PV ?

Nej, de virker lidt forbeholdne - faktisk henfører de det osse til visse dvd'er og ikke andet. Måske ser de det sådan eller osse bryder de sig bare ikke om at snakken går alt for højt. Vi må jo vente og se...

Mvh.