Hej Alle

 

Efter at ha' lagt alle Stofa kanaler ind i selvvalgt rækkefølge får man tilsyneladende ikke kanal billedet (og lyd) i øverste venste hjørne under "Guide" (EPG) - der er kun en dødsyg "vente cirkel" !

 

Jeg har set blogs hvor andre beskriver samme problem på Samsung fladskærme også ?

 

Jeg mener at EPG kanal billede og lyd virkede fra start inden jeg ændrede kanalrækkefølgen til en selvvalgt rækkefølge ?

 

Samsung support siger det er fordi Stofa EPG er meget langsom ? ..., men det er vist noget af en "udflugt" for et reelt FW problem ?

 

Har I nogle erfaringer så vi kan få problemet belyst/løst.

 

Mvh.

BSCEE

 

Det er en stor mangel at man ikke har kanal billede og lyd når man checker EPG'en ...

 

Er der nogle som ikke har ændret kanal rækkefølgen selv og kan bekræfte at kanal billedet og lyden er under "GUIDE" / (EPG).

 

Mvh.

BSCEE

 

 

Kunne være rart hvis man kunne få en mere teknisk forklaring fra Samsung.

 

Mvh.

BSCEE

 

Erik

 

***************************************************************

Fault report #: 0001
Fault headline: Samsung BD-D8200NXE EPG/Live Channel missing.
Product: BD-D8200NXE
S/N: 014168FB603325F
SW: BPH-D8500EUB-1006.0 /  2011/07/27_001006 (latest available FW)
Bought: Elgiganten, 4200 Slagelse, Denmark 29.08.2011
CATV/DVB-C service provider: Stofa (second largest CATV provider in Denmark)

 

Apparently when all the TV channels (DVB-C) are found (and before you start changing the channel sequence) the live tv channels are all seen in the upper left corner of the EPG site (“Guide” bottom).

 

However, when you have changed the channel sequence the live channels will not appear any longer in the upper left corner and you are left with at “waiting circle” and no TV sound as well - please refer to attached photo.

After a minute waiting the “wating circle” the Samsung exist “Guide” mode and returns to normal TV-channel mode.

Talking with Samsung support they just ask you to try to reset the box (press “Exit” buttom for 10 seconds). However the problem still occurs after reset - even that the channels after another search are now back to original service provider sequence.

Talking with another Samsung support I got the information that this was a CATV service provider issue and cannot be fixed. Due to above described behavior this really cannot be through ...

Reading blogs on the internet this is really a hot an annoying topic and I hope Samsung support will reply with a decent answer and a bugfix asap.

 

By the way my background is electrical engineering and please don’t hesitate to contact me if you need further details and/or testing.

 

***************************************************************

 

Lad os se om jeg får noget responce - men jeg har ikke store forhåbninger, men nu har jeg ihvertfald prøvet.

 

Mvh.

BSCEE

 

 

 

Hermed svar fra Samsung support:

 

Thank you for your e-mail to Samsung Electronics Nordic.
Unfortunately no prewiev window is available in those networks, that
use barker channel technology when sending the EPG information, in
Denmark these are Yousee and Stofa. This is no fault of the product.
Please contact us again if you have further questions.

Best regards
Laura

Samsung Support

 

*****************************************

Det giver ingen mening - Samsung burde få deres TV og HDD optagere lavet i henhold til MPEG4 DVB-C/NorDig standarden så de også virker 100% sammen med YouSee og Stofa ?

 

Mvh.

BSCEE

 

Dear Samsung Support

 

Thank you for you reply to my fault report #0001 about the EPG/Live Channel issue.

 

You replied:
-----------------
Unfortunately no preview window is available in those networks, that
use barker channel technology when sending the EPG information, in
Denmark these are Yousee and Stofa. This is no fault of the product.
Please contact us again if you have further questions.
Best regards

 

Question:
---------------
All Danish YouSee and Stofa customers (having Samsung Flat screen TV and HD-recorder) seems to have the same EPG/Channel view problem.
I am not a specialist but in the Nordic countries most CATV providers are using a so called NorDig DVB-C MPG4 standard using the barker channel technology sending the EPG information.

PLEASE check with Samsung when they will make FW upgrades - or workarounds - to the BD-D8x00NEX family (dual tuner) to serve the market in this region with products which can provide standard EPG and live channels view as the product is originally designed for.
(I know this request counts for many Samsung flat screen TV owners as well).

 

We are many Samsung customers in Denmark waiting a decent answer to this request as many other Samsung competitors has no problems dealing with Stofa and YouSee's way of providing EPG via barker channel etc.

 

Looking forward receiving your responce.

Best regards,

******************************************

Jeg gør mig ikke store forhåbninger, men det er da utroligt at det skulle være så svært ?

 

Mvh.

BSCEE

 

Hermed ubrugeligt svar fra Samsung Support:

 

*********************************
Thank you for your e-mail to Samsung Electronics Nordic.
Unfortunately we do not have any information about future upgrades
and what they will change.
Please contact us again if you have further questions.
Best regards
Samsung Support

 

 

Jeg undrer mig også over, at EPG på Samsung BD-D8200 kun "ser" 3 dage frem, på min Zaptor kan jeg se en hel uge frem. Nogle der oplever det samme.

Jeg syntes faktisk det er ittiterende men ikke kan se længere frem i EPG, er jo noget bøvlet når man skal programmere optagelseer.

Desværre betyder det, at jeg mister DR1, DR2 og TV2, så det er ikke så brugbar en løsning, men måske kan det give anledning til at andre kan komme op med et workaround eller konkretisere problemet yderligere (evt. over for Samsung).

- Martin